Exciting Career Opportunity at Nedbank: Call Centre Agent
Are you eager to kickstart a rewarding career in banking and customer service? I bring a wealth of expertise in both forex trading and call center operations. My background encompasses a deep understanding of the forex market dynamics coupled with hands-on experience in managing call center teams. With a keen eye for market trends and a knack for effective communication strategies, I excel in navigating the complexities of forex trading while ensuring seamless customer support experiences in the fast-paced call center environment. If your answer is yes, then Nedbank has an exhilarating opportunity waiting for you!
About Nedbank: Nedbank stands as one of the premier banks in South Africa, driven by a vision to become the most admired financial services provider in Africa. Committed to excellence, we strive to deliver professional and efficient services that enhance client experiences and foster enduring relationships.
Thorburn Security Security Officer
Role Overview: Nedbank: Call Centre Agent
As a call centre agent at Nedbank, your responsibilities will include:
- Responding to client calls promptly and providing accurate information regarding our products and services.
- Proactively generating leads and offering tailored solutions that align with clients’ needs and expectations.
- Escalating unresolved queries to management and diligently following up on case statuses.
- Adhering strictly to daily schedules, targets, and service level agreements.
- Engaging in culture-building initiatives and corporate social responsibility activities.
- Staying informed about legislation, industry developments, and risk standards relevant to your role.
- Continuously enhancing personal capabilities and keeping abreast of developments in your area of expertise.
Minimum Requirements: Nedbank: Call Centre Agent
To be eligible for this role, you must meet the following criteria:
- NQF Level 4 or higher qualification in Banking, Sales, Marketing, Finance, or a related field.
- Minimum FAIS 120 Credits accreditation.
- 1-2 years of sales experience within a Contact Centre or Banking environment.
- Candidates should possess 1-2 years of prior experience in either Contact Centre or Banking roles, demonstrating their familiarity with industry-specific practices and procedures.
- Excellent communication, interpersonal, and problem-solving skills, coupled with a dedication to customer satisfaction.
- Clear ITC and Criminal Record.
- Demonstrating proficiency in both written and spoken English is essential, as it ensures effective communication with clients and colleagues, fostering clear understanding and seamless interaction within the workplace.
- Basic numerical ability.
Working Hours: Nedbank: Call Centre Agent
Candidates must be prepared to work an eight-hour shift per day, including weekends and public holidays if required.
Technical/Professional Knowledge: Nedbank: Call Centre Agent
Key areas of technical and professional knowledge required for this role include:
- Proficiency in administrative procedures and systems.
- Understanding of pertinent regulations and compliance standards is essential for ensuring adherence to legal and industry requirements. Similarly, familiarity with relevant software and systems is crucial for efficient and effective performance in the role.
- Strong business writing skills.
- Understanding of banking principles and procedures.
- Knowledge of cluster-specific operational aspects.
- Understanding of business terms, definitions, and governance, risk, and control frameworks.
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Don’t miss out on this exceptional opportunity to join Nedbank’s esteemed team as a Call Centre Agent. Apply now and take the first step towards a fulfilling career in the dynamic banking industry.